Airport Terminal Management
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Airport Terminal Management
This course is designed to teach participants how to optimise airport terminal and landside operations to provide a positive passenger experience in harmony with revenue generation activities.
What you will learn
• Get an overview of the Airport Landside and Terminal sub-systems and how they interrelate;
• Understand the security obligations of the State and aerodrome operator;
• Understand the needs of the two main airport customers;
• Identify ways to increase the revenue generated by non-aeronautical activities;
• Gain an understanding of performance measurement tools and how they can be used to improve the airport terminal overall performance.
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